Job Description

Job-ID29128624Reference26-23690Job Title: Client Authentication Product OwnerWork Location: Hybrid - 4 days a week in the office - 5th day remote. Preferred Work Location: Austin, TX / Secondary Locations - Southlake, TX, El Paso, TX and Phoenix, AZJob Description:The successful candidate will be responsible for managing product features, client journeys and application platforms used to assess the validity of client logins:Build a feature/product/channel roadmap to articulate and drive the priorities of the groupLead product discovery activities and work with UX, tech, business partners to design experiments to hone solutionsCreate and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the storiesDevelop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experimentsInteract with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmapsExplore, evaluate and propose technologies and techniques that fit the needs of the various channelsIdentify risks in current & proposed solutions; recommend resolutions, controls or mitigation strategies; implement and monitor controls; escalate visibility of risks/gaps as appropriateWork with technology partners and vendors to create authentication techniquesWork with channel partners and other product managers to create and implement online identity management and authentication processes and systemsHave a passion for creating easy to use, understand and accept experiencesCreate a release plan in coordination with the scrum team and other lines of businessCreate reporting on KBIs and production support metrics and monitor performanceBuild trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream rolesProvide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalationsRequired QualificationsBachelor’s degree in computer science, engineering or businessPrior product management experience with online security, authentication, fraud, and/or digital identityStrong communication and presentation skillsSuperior analytical ability with attention to detailAbility to influence and drive outcomesDocumented experience in agile product developmentExperience with user testing and competitive intelligencePreferred QualificationsExperience with the Financial Services industryThe ideal candidate will have a strong interest/passion for our industryComfortable dealing with ambiguityEEO:“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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